Order Issues
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We're really quick at processing your order which means we can't make any changes once you've placed it. This includes changing the shipping option, shipping address, item size or payment method.
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Although we are unable to cancel an order once it has been submitted, many products may be returned for an refund to your original payment method within 14 days and for a store credit within 30 days. Shipping and processing fees are non-refundable. Please visit our Returns page for details.
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I'm missing an item from my order, what should I do?
We're sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend checking the following: We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately. You can also check if your ... -
I've received a faulty item, what should I do?
We're really sorry if you've received a faulty item. Please return the item to us as soon as possible so we can get this sorted for you. Don't forget to select 'Faulty' as your reason for return. Items marked Final Sale have been heavily discounted and are not eligible for returns, exchanges or ... -
I've received an incorrect item, what do I do?
We want to fix any issues with incorrect items straight away. If one of the items you received isn't what you ordered, please send it back to us and once inspected, we'll refund you as soon as it arrives back at our warehouse. To create your return, simply log into ‘My Account’ and click ‘Creat... -
What do I do if the E-Gift Card I bought hasn't arrived?
If you placed an order for an E-Gift Card but it hasn't yet arrived here's what you should do. Step 1: Allow up to 24 hours The E-Gift Card can take up to 24 hours from the time you placed your order to be sent. If you requested the E-Gift Card to be sent at a later date it can take up to 24 ho... -
Will you refund the shipping charges on my parcel?
We'll refund what you paid for your order but not the shipping charge.