Delivery

• Can I have my order shipped to a PO Box address?

  If you're ordering to the US, you can select delivery to a PO Box on our Standard Delivery service. We ship some brands from a different warehouse, so our couriers may be unable to deliver to the PO Box you selected. You will be notified if there are any issues with your delivery. We are unable t...

• Can I have my parcel shipped to a business address?

  We can ship to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the package may need to be signed for. Deliveries can take place anytime from 7am.

• Can I track my parcel?

  All deliveries within mainland USA are sent with a trackable service. We'll send you a link with your tracking information once your package has left our warehouse. If your items have been shipped in separate packages, you'll receive separate dispatch emails with different tracking numbers. This ...

• Can you lower the declared value of my package to reduce tariff or customs charges?

  No. We are unable to alter or understate the declared customs value of any package. All shipments include accurate documentation as required by international customs laws.

• Do you ship parcels to APO or FPO military addresses?

  We currently only offer shipping to PO Box (APO) or Forces Post Office (FPO/ DPO) address with our Standard Delivery option. This service takes up to 20 business days for the package to be delivered.

• My order status is still ‘Processing’, when will it be shipped?

  If the status of your order is showing as 'Processing', it means that we're busy getting your order together ready to be sent out. Thousands of products ship within two business days, but some pieces—particularly those that are artisanal, made-to-order, or sourced from limited batches—require ad...

• What happens to my order if I'm not in when it arrives?

  If you're not in when your package arrives it may be left in a safe place like your mailbox or porch, or it may be left with a neighbour.  If this isn't possible it'll be left at your local post office and a calling card will be left to tell you where it is  You may be able to rearrange delivery ...

• What shipping methods do you have for the US?

  We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion. We’ll send you a link to your tracking information once your parcel has left our warehouse. If your items have been shipped in separate packages, you'll recei...

• Where's my order?

  1. Track your order All you need to do is log into 'My Account' and select the order you want to track. Click the 'Track Order' button to track your package. 2. Check the estimated delivery date You’ll find this date in your Order Confirmation email and by checking 'My Orders' in 'My Account'...

• Which countries do you ship to internationally?

  We ship to countries and territories worldwide offering Standard Shipping to all and Express Shipping where possible. Delivery availability in your location varies based on the item and its warehouse. To find out more information on the countries we ship to, the timescales available and costs, ...

• Who is responsible for paying import duties and taxes?

  Import duties are the responsibility of the buyer. These charges are determined by your local customs authority and are not included in the product price or shipping cost at checkout. If you would like to confirm the shipping origin of an item before placing your order, please contact Customer C...

• Why aren’t some of your delivery options available?

  Due to the changing situation across the world at the moment, some of our usual delivery options are unavailable at the moment. You’ll see any available delivery methods at the checkout. We’re constantly working with our delivery partners to make sure we’re offering safe delivery to all our cust...

• Why has my order been returned to LUNESCAPE?

  If your order has been returned to LUNESCAPE by one of our delivery partners, it’s likely to be for one of the following reasons: The package was refused. Our delivery partner was unable to access the address after several attempts.  The delivery address was incomplete. The package was damaged i...

• Will I be charged customs, import charges, or tariffs?

  Last updated: April 20, 2025 We are actively monitoring updates to U.S. and international tariff policies, and this page will be refreshed accordingly. Orders to the USA U.S. customers typically won’t see customs charges at checkout. However, due to the March and April 2025 tariff changes, some...