Delivery

• Can I have my order delivered to a non-residential address?

  Can you deliver to a work address? Yes! We can deliver to your permanent residential address or your place of employment – just make sure someone will be there to take receipt of the goods as the courier will deliver to the place, not the person. It's also a good idea to add your company name to...

• Where is my order?

  Once your parcel is shipped, we’ll email you your delivery details and tracking link. We’ll also confirm once your order has been delivered or is ready for collection. If you have a valid mobile number saved on your LUNESCAPE account, our delivery partner may also text updates about your delivery.

• Why are products shipped from different warehouses?

  We want to offer the best product range to all our customers, so some of the items you see might be stocked in different warehouses.

• Why was my parcel returned?

  We’re sorry your order didn’t reach you. Your parcel may have been returned to LUNESCAPE or an LUNESCAPE Brand Partner for one of the following reasons: The parcel was refused at delivery, Our delivery partner couldn’t access the address after several attempts, the delivery address was incomplete