Payments, Promos + E-Gift Cards
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Am I charged International Bank Fees when ordering?
It's possible you may be charged an international transaction fee by your bank if you're shopping outside of the US - this charge comes directly from your bank and is outside of our control. We can't guarantee that when you place your order you won't be charged a fee. However, we've found that c... -
Can I use more than one promo code against my order?
You can only use one discount/promo code per order, this includes free delivery codes. -
Can you help with using my promo code at the checkout?
If you've got a promo code to use on site but you need some help with using it then check out the following steps on how to use your code. Step 1: Check you've entered the code correctly You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the co... -
Do you offer paper or non-electronic Gift Cards?
We do not offer paper or non-electronic Gift Cards. LUNESCAPE'S gift cards are exclusively digital. -
How can I get an invoice for my order?
If you need a Commercial Invoice, simply get in touch with our Customer Care Team by clicking 'Contact Us' and we'll arrange for one to be sent to you. Remember to include your order number when contacting us so we know which order you need an invoice for. We can only provide a commercial invoic... -
How can I get a promo code to use against an order?
Where to find discount codes We'd suggest that you check out the website, as we often have really great promos running that you can benefit from. If it's a promo code that you're after - we send out promo codes to our customers in our email newsletters. Sometimes you'll spot a code on Instagram... -
How do I pay for an order with an E-Gift Card?
When you receive your LUNESCAPE E-Gift Card it's a good idea to register it straight away. This will add the credit to your account immediately, ready for you to spend. Step 1: Save your E-Gift Card Just enter the code into the gift voucher section of your LUNESCAPE account and click 'Save Gift... -
How do I pay for an order with Apple Pay?
Good news! We now accept Apple Pay as a payment method on devices that support Apple Pay*. You can pay with Apple Pay using a Visa, MasterCard or American Express card. Step 1: Add your items to the bag To pay using Apple Pay, add the items to your bag as normal. When you're ready to place your... -
How do I pay for an order with Google Pay?
Good news! We now accept Google Pay as a payment method for selected countries for Android app users. You can pay with Google Pay using a Visa, MasterCard and American Express card. Your payment cards will be stored on the Android store app. Please follow the below steps: 1. Add the items to yo... -
How do I pay for an order with Paypal?
Step 1: Create a Paypal account To pay with PayPal, you'll need to set up a PayPal account on the PayPal website. Step 2: Add Paypal to your wallet As soon as your PayPal account is set up, log into your LUNESCAPE account and click 'edit/add' under the 'wallet' section. Step 3: Add new paymen... -
How do I purchase an E-Gift Card?
E-Gift Cards can be bought in a selection of local currencies including euros and dollars depending on what browse country flag you have selected in the top right corner of the page. To change your browsing country flag on desktop click the flag in the top right-hand corner of your browser and s... -
I've been overcharged for my order, what should I do?
We're sorry if you've been charged more than you were expecting for your order. There are a couple of reasons why it may appear you've been charged more than you were expecting. Step 1: Check your currency We charge you in the currency that is selected at the checkout when you place your order... -
I've lost my E-Gift Card, how can I get a replacement?
If you've bought a LUNESCAPE E-Gift Card for yourself or as a present for someone else and you've lost or misplaced it here's what to do in order to try and get a replacement. Step 1: Check your emails If you haven't received your E-Gift Card please check your junk or spam folder in case it's b... -
My payment was declined what should I do
1. Place your order again If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined. 2. Make the relevant checks To help ensure your order is not declined when placing a new order we suggest checking t... -
What currencies can I use to place an order?
You can pay using US Dollars, as long as your browsing country is set to the US. Mexican customers can pay in US Dollars. What if my card is registered in a different currency? When you come to pay for your order, you'll be charged in the currency you have selected. If your payment card is regi... -
What is the Refer a Friend program? Give and receive a reward when you refer a friend to LUNESCAPE. When you refer a friend to LUNESCAPE they will receive a promo code on their first order. Once they’ve placed their first order, you’ll receive a promo code in return. Customers in US will be ab...
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## The basics on sales tax Sales tax is charged on items shipped to the US. In States where LUNESCAPE has an obligation to collect, you'll see sales tax applied to your order, which will be correct for the shipping address that you've selected. You won't have to pay sales tax on E-Gift Cards or...
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What payment methods can I use to pay for my order?
You can use any of the payment methods listed below to pay for your order. Your details are safe with us as we take security very seriously. We take fraud very seriously so all credit and debit card holders are subject to validation and authorization by both us and the card issuer. To better pro... -
When will I be charged for my order?
If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorized, payment will not be taken, and we'll email to let you know that your bank or card issuer wouldn't authorize the payment. Ple...