Return Window
• Return eligible items within 14 days of delivery for a refund to your original payment method.
• Return eligible items between 15 and 30 days of delivery for LUNESCAPE Store Credit.
• Returns requested after 30 days cannot be accepted.
Return Eligibility
To qualify for a return, items must be:
• Unworn, unused, and unwashed.
• In their original condition with all tags attached.
• Returned with all original packaging, dust bags, authenticity cards, accessories, and retail boxes where applicable.
All returns are inspected upon arrival. Returns that do not meet these requirements may be declined and returned to you.
Final Sale Items
Items marked Final Sale are not eligible for refunds, exchanges, or store credit unless required by applicable law or the item arrives damaged or defective.
Final Sale items may include:
• Custom or made-to-order products.
• Personalized items.
• Select heavily discounted merchandise.
• Other items clearly marked Final Sale at the time of purchase.
Items That Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns of:
• Opened beauty products.
• Undergarments.
• Swimwear without the original hygiene liner intact.
• Pierced jewelry with a broken security seal.
• Face coverings with a broken security seal.
Unless otherwise required by law.
Made-to-Order & Artisan Products
Some handcrafted, made-to-order, or artisan products have individual return policies or satisfaction guarantees provided by their maker. Where applicable, these will be clearly noted on the product page.
How to Return an Item
• Start your return through My Orders or contact Customer Care.
• Package your item securely, preferably in its original packaging.
• You are responsible for return shipping costs unless the return is due to our error or a defective product.
• We strongly recommend using a tracked shipping service and keeping your proof of postage.
Processing Your Return
• Returns typically take up to 14 days to reach our warehouse.
• Once received, eligible returns are usually processed within 3–5 business days.
• You'll receive an email once your return has been processed.
• Refunds may take up to 10 business days to appear on your statement, depending on your payment provider.
Returning Multiple Orders
You may return items from multiple orders in the same parcel. Each order will be processed individually, and you'll receive a separate confirmation email for each return.
Exchanges
We do not offer exchanges.
If you'd like a different size, color, or style, simply return your eligible item and place a new order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact Customer Care as soon as possible. We'll work with you to resolve the issue promptly.
Fair Use
Our returns policy is intended for customers shopping in good faith. We reserve the right to refuse returns, decline refunds, limit return privileges, or suspend accounts where we identify fraudulent activity, excessive return abuse, or misuse of our returns program.
This does not affect your statutory consumer rights.