Returns + Refunds

  • Can I get a refund on an E-Gift Card?

    LUNESCAPE E-Gift Cards are final sale. Once purchased, no refunds will be issued.

  • Can I return an item for an exchange instead of a refund?

    We hope you're going to love everything you order from LUNESCAPE, but if you don't you can return for a refund to your original payment method within the first 14 days after receiving your order, or for a store credit within 30 days of receiving your order. We're not able to offer an exchange on...

  • Can I return items I've bought with an E-Gift Card?

    Yes, you can return items that have been paid for using an E-Gift Card. You still have up to 30 days from when you receive your package to return it to us, including sale items. If you paid for your whole order with an E-Gift Card, the refund will be credited to your LUNESCAPE account, ready for...

  • Can I return more than one order in the same parcel?

    How do I combine my returns? If you're returning from the US, you can combine your returns. You’ll need to log into My Account and select the items from each order that you want to return. We'll process all of your returned items at the same time once they arrive back at our warehouse, and will...

  • Have you received my returned items?

    How long does it take to arrive with you? Returns can take up to 14 days to arrive and be processed by our warehouse if you're returning from the US or Puerto Rico. It can take up to 21 business days to arrive back with us and be processed if you're returning from Canada or Mexico. If you return...

  • How do I return something to you from the US?

    You can return any non-final sale item to us within  30 days of receiving your original order, including sale items If you return within 14 days of the item being delivered to you or available for collection, a refund will be issued to your original payment method. Returning an item between 15-3...

  • I'm an International customer, how do I make a return?

    We want to give you a hassle-free way to return anything, so you can return any item to us within 30days of receiving your original order, including sale items. Returns Options Want to return something? No problem, as an International customer, you can return your package using any postal servi...

  • I've cancelled my order, when will my money be available again?

    If you've cancelled your order through 'My Account', then we won't have taken any money for your order. We only take the money for an order once it's been sent to our warehouse to be packed up. Step 1: Check the status As soon as you place the order, your payment provider will reserve the funds...

  • My refund is incorrect, what should I do?

    We're really sorry if we've made a mistake with your refund! If this is the case, please contact our Customer Care team by clicking 'Contact Us Now' on this page, and we'll sort it out for you as soon as possible. Please make sure that you include your order number and any item details relating ...

  • What happens to my refund if I'm no longer using my card?

    Your refund will still go back onto the card used on your order as long as the card account is still open. When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card. If you have any issues seeing your refund 14 days after it was com...

  • What is your Returns Policy?

    RETURN POLICY We will accept returns within 14 days for a full refund and within 30 days for a store credit. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help. Please note that custom-m...

  • What should I do if I haven't received my refund?

    It can take up to 14 days for your return to arrive with us and be processed by the warehouse if you're from the US or Puerto Rico. And it can take up to 21 business days to arrive back from Canada or Mexico. Once it has we'll drop you an email to confirm we've received your returned package and ...

  • What's your return address?

    Customers in the US and Canada will no longer receive a paper returns slip in their order. Instead, customers can create a return online. The return information will be provided to you once you initiate the process, as the label you print has all the details we need  for it to reach our warehouse...

  • What will happen with my refund if I’ve used a promo code?

    ur promo codes have specific terms and conditions you have to meet to be able to apply them to your order - you can view them for each code separately. Most of our codes require you to either buy a specific number of items or spend a specific amount for the discount to apply. If you place an ord...