We're sorry to see you go!
Remember, your LUNESCAPE account is free to have and enables you to shop all of our available products on site. Your account also lets you take advantage of our discounts and new drops!
How do I delete my account?
To delete your account please get in touch with our Customer Care team and confirm at least two pieces of the following information:
- Your Date of Birth
- Your email address
- Your billing address
Once you have confirmed this information we can proceed with deleting your account.
What happens if I’ve changed my mind?
Sadly, once you have erased your account with us we won’t be able to reverse it for you - however, you are able register again with the same email address!
I need a break – how do I unsubscribe from LUNESCAPE Emails?
If you feel like you need a little LUNESCAPE break, you could try unsubscribing from our emails.
You can do this in two ways:
- Clicking on the link at the bottom of any of our emails or through your account.
- Go to My Account, select Contact Preferences and un- tick the member communication boxes you no longer want to be contact on.
Please note, it can take up to 7 days for the change to take effect and opting out of marketing messages will not stop service communications such as order updates.
If you want to receive emails again after unsubscribing, you can re -subscribe by logging into your account and clicking contact preferences in your account page – remember to click save when you’re done!