Technical
-
If you're experiencing an issue during checkout, here are the most common causes and how to resolve them. Why did items disappear from my shopping bag? Items added to your shopping bag are reserved for 60 minutes. Once the reservation expires, they may be removed so they're available for other ...
-
Can you help me with my LUNESCAPE Account?
You can manage most of your account settings by signing in to your LUNESCAPE account. How do I update my account information? Once you're signed in, you can update the following: • Password – Select Change Password, enter your current password, then choose a new password between 10 and 100 cha... -
I am having issues accessing the LUNESCAPE website or mobile site
If you're experiencing technical issues while using LUNESCAPE, try the following steps: Clear your browser’s cache and cookie files, then return to the site and make sure you've accepted our cookies. Check that your browser's "Block all cookies" setting is turned off. Try accessing the site usin... -
LUNESCAPE Subscriptions and Notifications
How do I subscribe to LUNESCAPE Notifications? You’ll need to have an account with us to be able to subscribe to our regular updates. If you already have an account, here’s how to make sure you’re getting all of our news through email or text: Log in to ‘My Account’ and select ‘Contact Prefere...