Technical

  • Are my details safe when ordering?

    Safer than it's ever been. What systems do you use to ensure my details are safe? We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times. We utilize industry...

  • Browser Support

    At LUNESCAPE, we're committed to being ahead of the game. Our teams make use of the newest technologies to improve your experience. Modern, up-to-date browsers allow you to take full advantage of this, as well as providing improved security and performance. Using a deprecated browser will result...

  • Can I contact you if I'm not the LUNESCAPE account holder?

    We’re happy to hear from anyone who has a general query about shopping with LUNESCAPE, however if you are contacting us about an order or an account then you do need to be the LUNESCAPE account holder. We also ask that you use the email address that you registered with us so we can verify your d...

  • Do I need to create an account to place an order?

    Yes, you do, but it's simple to do and allows you to order easily without having to fill in your details every time you shop with us. You will also receive benefits such as order tracking, regular newsletters, and exclusive discount/promos and special offers. Step 1: Click join now You can cre...

  • Do you have a LUNESCAPE app available for me to download?

    LUNESCAPE does not currently have a mobile app available for you to download. Any mobile application that purports to be us is not authentic. LUNESCAPE.COM is available for easy browsing from your mobile web browser.

  • How can I make changes to the details on my account?

    You can change your details at any time using ‘My Account' which you can get to by clicking on the person icon. Once you're logged in, you can change your: Password Email Address Delivery Address Payment card details Contact Preferences Step 1: Log into 'My Account' Log into 'My Account' and cl...

  • How can I manage my subscriptions?

    How can I manage my subscriptions? If you’ve already got an account with us, you can make sure you receive our marketing emails and texts by following these steps: Log into ‘My Account’ and select ‘Contact Preferences’. Click ‘Edit’ under the ‘Details’ section and use the click boxes to set you...

  • How do I change the currency?

    If you're in the US, the currency available to you will be US Dollars. Your currency should automatically update based on your location. If it does not, just click on the drop-down list in the upper right-hand corner of the screen and update to your preferred currency. Happy shopping!

  • How do I create an LUNESCAPE account to start shopping?

    Creating an account couldn't be easier. Step 1: Create an account Click 'Log In' to sign up and you'll have the options of creating your account using Facebook, Google or your email address. Step 2: If you're using social media then sign in If you're signing up through social media then you'l...

  • How do I place an order?

    It couldn't be easier to place an order with us. We've broken it down into simple steps for you to follow Step 1: Pick your items Firstly, you need to pick your must- have items! Once you've clicked on the product and you've got the item page open, just select the colour/ size if required and c...

  • How do I unsubscribe from LUNESCAPE emails/texts?

    If you no longer wish to subscribe to LUNESCAPE emails or texts, you can unsubscribe simply by one of two methods: Clicking on the unsubscribe link in one of our emails. or Logging into your LUNESCAPE account and clicking 'Contact Preferences' from the list. This will open up your preferences....

  • I'd like to delete my account with LUNESCAPE, what should I do?

    We're sorry to see you go! Remember, your LUNESCAPE  account is free to have and enables you to shop all of our available products on site. Your account also lets you take advantage of our discounts and new drops! How do I delete my account? To delete your account please get in touch with our ...

  • I'm having trouble accessing My Account pages

    If you’re able to log into your account but can’t access pages such as My Account and My Orders, you’ll need to check that your device clock is accurate. For security reasons, if your device clock is fast, you won’t be able to access your My Account pages.

  • I'm having trouble accessing your website, what should I do?

    Reached this page trying to access your account? You’ll need to check that your device clock is accurate – for security reasons, if your device clock is fast, you won’t be able to access your My Account pages. If you're still having trouble with the website we'd suggest you try the following: ...

  • I'm having trouble entering an address on my account, what should I do?

    Step 1: Log into 'My Account' You can add, remove and update your address details by logging into ‘My Account' and clicking on the ‘Add New Address' or 'Edit' button under your ‘Address Book'. Step 2: Click 'Add New Address' To add a new address, click 'Add New Address' and fill out the fields...

  • I'm not receiving emails from LUNESCAPE, what should I do?

    When signing up to LUNESCAPE you'll be requested to consent to receive marketing subscriptions after placing your first order. If you don't confirm when registering your account, then the only emails you will receive are Order and Return Confirmation emails, any responses from our Customer Care t...

  • I've forgotten the account password, how do I reset it?

    If you've forgotten your password, it's really simple to get back into your account. Step 1 - Head over to our sign in page by clicking here or it can be found in the right-hand corner of the screen. Step 2 - Click the 'forgot password?' link and enter your email address. Step 3 - We'll then ema...

  • TECHNICAL I'm having trouble logging into my account, what should I do?

    You need to sign in to your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn't recognized, please follow the steps below: Step 1: Check your email address Make sure you're using the same email addr...

  • What is your online security policy for LUNESCAPE orders?

    Our customers' security is really important to us and we're committed to ensuring we keep our customers safe. In order to do this, we perform security checks on some orders. If we're unable to validate your order, we may get in touch to ask for a little more information from you. Part of our se...

  • What should I do if I’m having problems with your mobile site?

    We’re sorry if you’re having trouble with our mobile site. You’ll need to check that your device clock is accurate – for security reasons, if your device clock is fast, you won’t be able to access your ‘My Account’ pages. It might be worth checking your internet connection to see if this resolv...

  • What should I do if I’m seeing your desktop site on my mobile device?

    Our desktop site should automatically load up on desktops and tablet devices when visiting LUNESCAPE. If you’re seeing our desktop site on your mobile device, then clearing your browser’s cache and cookies should help. To clear your cache and cookies on a mobile browser please see the below step...

  • Why do I need to sign in whenever I click 'My Account'?

    We use this feature on our website and digital properties. It's in place to protect our customers. This means you may need to sign in a number of times. We never compromise your personal information. We are consistently looking to improve our experience and will ensure your information is always ...