You can manage most of your account settings by signing in to your LUNESCAPE account.
How do I update my account information?
Once you're signed in, you can update the following:
• Password – Select Change Password, enter your current password, then choose a new password between 10 and 100 characters.
• Email Address – Update your contact email in My Details.
• Delivery Addresses – Add, edit, or remove addresses from your Address Book, and set a default delivery address if you'd like.
• Saved Payment Methods – Add, update, or remove your saved payment methods.
• Contact Preferences – Choose how you'd like to receive updates about new arrivals, exclusive offers, and promotions.
Be sure to save your changes before leaving the page. Please note that updates won't affect orders that have already been placed.
How do I reset my password?
If you've forgotten your password, select Forgot Password? on the sign-in page and enter your registered email address. We'll send you an email with instructions to create a new password.
If you don't receive the email within a few minutes, please check your spam or junk folder.
For security, your account will be temporarily locked for 30 minutes after three unsuccessful sign-in attempts.
How do I delete my account?
If you'd like to permanently close your LUNESCAPE account, please contact Customer Care.
To verify your identity, we'll ask you to provide at least two of the following:
• Your registered email address.
• Your billing address.
• Your date of birth.
Please note that account deletion is permanent and cannot be undone.