If you're experiencing technical issues while using LUNESCAPE, try the following steps:
- Clear your browser’s cache and cookie files, then return to the site and make sure you've accepted our cookies.
- Check that your browser's "Block all cookies" setting is turned off.
- Try accessing the site using a different browser or device.
Please note: if you’ve added items to your bag or ‘Saved items’ section while not signed in, clearing your cookies may remove this information.
If you're still having trouble, please contact Customer Care and provide:
- As much info as possible about the issue.
- Screenshots of any error messages you receive.
- Details of any troubleshooting steps you've already tried.
This will help us investigate the issue and get you back to shopping as quickly as possible.
Aug 4, 2026