If you're experiencing an issue during checkout, here are the most common causes and how to resolve them.
Why did items disappear from my shopping bag?
Items added to your shopping bag are reserved for 60 minutes. Once the reservation expires, they may be removed so they're available for other customers to purchase.
If this happens, your item will automatically be moved to your Favorites, where you can easily add it back to your bag if it's still in stock.
If items disappear before the 60-minute reservation expires, avoid using your browser's Back button. Instead, use the Continue Shopping button to navigate the site.
My promo code isn't working
Please make sure:
• The code is entered exactly as provided during checkout.
• The promotion hasn't expired.
• The items in your bag are eligible for the offer.
• All promotion terms and conditions have been met.
• You're signed in to the account associated with the promotion, if applicable.
• Only one promotional code is applied per order, including free shipping offers.
Delivery options aren't available
Available shipping methods depend on your delivery address, the items in your order, and current carrier availability. You'll see all eligible delivery options during checkout.
I'm having payment issues
Available payment methods may vary depending on your order and location.
If your payment is declined:
• Double-check your payment details.
• Contact your bank or payment provider if the issue continues.
• Please note that your bank may place a temporary authorization hold on declined transactions. These funds are typically released within 10 business days, depending on your financial institution.
I'm experiencing technical issues
If you're unable to complete checkout, try the following:
• Clear your browser's cache and cookies.
• Update your browser to the latest version.
• Try a different browser or device.
• Ensure your browser isn't blocking cookies.
• Disable VPNs or browser extensions that may interfere with checkout.
If you're still unable to complete your order, please contact our Customer Care team and include any error messages you received so we can assist you as quickly as possible.