Product & Stock

  • Are your products authentic?

    At LUNESCAPE, we only stock genuine and authentic items that were bought directly from the brands we offer, or their authorized representatives – we don't buy or sell fakes, so you can be sure the item you've received is legit.

  • Can I have items sent to someone as a gift?

    If you want to send something to someone as a gift then you can use their address as the delivery address for your order. We don't offer a gift wrapping service so the goods will arrive just like a normal order. You might want to give the lucky person a warning so they know to expect a parcel! ...

  • Can I save an item for later?

    Saved Items Browsing LUNESCAPE and aren’t ready to buy something straight away? You're able to save items for later in your 'Favorite Items' list: this way, everything you liked will be waiting for you in one convenient place. To add an item to your 'Saved Items' list, simply log in to your LUN...

  • Can you help me find the right size?

    Finding the right size is made easier with these steps. 1. Check how the item fits Size Guide Open the ‘Size Guide’ to see these two helpful charts: Body Measurements – Compare your own measurements with the chart to understand which size could fit you best. Please note: this chart isn’t avai...

  • How do product reviews work?

    We want to make sure that the quality, style and fit of our products are meeting our customers' expectations, and by letting us know what you think, we can keep offering items that we know our customers are going to love. Once you’ve received your order, if your email contact preferences allo...

  • What are your adhesive product guidelines?

    For information on care instructions for our adhesive products, please see below. Disclaimer: 24 hours before use always conduct a patch test, as this product may cause irritation to sensitive skin. How to do a patch test Apply a 0.25in² piece of the adhesive tape to the skin for 30 mins. If ...

  • What do your product labels mean?

    Our product labels are designed to help you make informed shopping decisions by highlighting availability and popularity. Low in Stock Low in Stock means there are 10 or fewer units remaining in your selected size and color. If you've been considering it, we recommend ordering soon to avoid mis...

  • Where can I find your care instructions?

    How should I care for my clothing and shoes? Proper care helps preserve the quality, fit, and appearance of your LUNESCAPE pieces for years to come. Clothing Care For best results, we recommend: Always read and follow the care label before washing or cleaning your garment. Sort laundry by fab...

  • Why did I receive an email saying an item in my order is out of stock?

    We're really sorry if you've received an email saying one or more of the items you've ordered is out of stock. When this happens, it means we thought we had stock of the item when you placed the order. However, when we went to pack your order up we realised we didn't have the item available a...

  • Will a sold-out item be restocked?

    We can’t guarantee if an item will come back in stock once it’s sold out, but you can choose to be notified if it does. Just select the size you’re looking for and then use the ‘Notify Me’ button - if the item becomes available in your selected size, we'll let you know.