Product + Stock

Can I get a price adjustment on an item I’ve already purchased?

As an online business our prices change in response to fashion trends, stock, promotions and demand from customers. This does mean an item can change in price after you've purchased it. Sadly, we're not able to adjust prices or offer a refund or credit for the difference in price.

Can I have items sent to someone as a gift?

If you want to send something to someone as a gift then you can use their address as the shipping address for your order. Can you hide the prices of items? Select the gift option to send a gift receipt with your order. What if there's an issue with my order? In the unlikely event that there's...

Can you recommend any items that I might like?

Using the power of past online behaviour, we can offer you items that you might like on our website. This feature acts as your very own personal stylist, suggesting the most inspirational products we think you'll love. We’ll show you: Styles based on your shopping habits. Sale items similar to ...

Can you tell me more about your modest fashion edit?

We're sorry if you've been recommended something that's not available in your size. If you're using our mobile or desktop site, we can't tell you if the item being recommended will be back in stock in your size - but with your recommendations being refreshed every day, you're sure to find someth...

Do you have a LUNESCAPE catalogue that I can shop from?

We don't have a catalogue. With thousands of items to choose from and hundreds added every week, it would be impossible to keep up if we did. Instead we put all our energy into providing you with a website where you can shop 24 hours, 7 days a week, where we can show you what the clothes look li...

Do you have a store I can shop at?

We're all about online at LUNESCAPE so you won't find us in your local mall. We've got hundreds of brands and thousands of products that just wouldn't fit into a store. Instead we focus our efforts on bringing you thousands of new products each week and the latest fashion news and tips via our W...

Do you offer a wholesale prices for bulk buying?

As we're an exclusively online retailer we sell directly to the public - we therefore don't offer wholesale.

How are products ranked on LUNESCAPE?

LUNESCAPE Rankings Products are ranked on LUNESCAPE using a mixture of rules-based merchandising and algorithms. Main Product Listing Pages and Search Results Products will be shown to you based on a combination of the following criteria: For logged out users The first 10 rows of products yo...

How can I create, view and share a board?

s super-simple to create a Board, whether your Saved Items is full to the brim or looking a little empty. When you're browsing LUNESCAPE and see something you love, just click the heart icon and select Add to Board Or, go straight to your Saved Items (look out for that same heart icon) and click...

How can I find a specific product or brand?

LUNESCAPE offers thousands of products on our website with new items being added every single day. If you're looking for a specific product or brand here are some ways to find it. Step 1: Use the search bar If you're searching for a product you'll need to go back to our Home Page and use the se...

How can I search LUNESCAPE to find products on the website?

Step 1: Search or browse Do you know what it is you are looking for? If so type it into the search box at the top of every page and click on the magnifying glass. Or, to browse through what's available, select a category from the drop downs under ‘Women' and ‘Men'. Step 2: Narrow your search ...

How do I know that I’m buying a genuine product?

At LUNESCAPE, we only stock genuine and authentic items, bought directly from the brands we offer, or their authorized representatives. We don't buy or sell fakes, so you can be sure the item you've received is genuine, even if it arrives in non-branded packaging. Currently, all clothing, access...

How do product reviews work?

How do product reviews work? Placed an order and want to give us some feedback on our products? You can now leave a review on the items you’ve recently bought. We want to make sure that the quality, style and fit of our products are meeting our customer’s expectations, and by letting us what yo...

How many things can I have in my Saved Items?

You can have up to 500 pieces in your Saved Items at one time and create 50 Boards to group them just for you. If you've logged into your account, your Saved Items will expire after 6 months. If you're not logged in, your items will expire after 60 days.

We are aware that there are some websites that try to imitate what we do. We know about most of these sites but it can take a while to shut them down. To make sure you are buying from LUNESCAPE, only purchase products from our official website.

What do your sale terms mean?

Low in Stock If you're seeing 'Low in Stock', there are 10 or fewer units of this item available in stock for the selected size and colour. If you’re buying a product directly from LUNESCAPE, this refers to stock in all of LUNESCAPE'S warehouses in your selected region. If you’re buying a produ...

What is 'Save for later'?

You're able to 'save' items for later in your saved items list for 6 months, so if you're browsing the website and aren't ready to buy anything straight away, you can 'save' the item in your saved items list ready for when you want to buy. What is 'Save for Later'? When you save an item for lat...

Where can I find care instructions?

We always want to ensure the products you buy stay in the best condition possible so take a read to find out more about how to care for your purchases. What is your care guide? Some do's: Always read the care label and washing instructions before washing your clothes. Arrange your laundry into...

Where can I find your size guide?

We never want to send you something that doesn't fit properly and understand that sizing can sometimes differ between brands. Where is your size guide displayed? Just click on the 'size guide' button on each product page to find out the measurements (which you can view in CM and Inches), size c...

Why can't I ship a brand to my country?

There are restrictions on shipping some brands to some countries - we can only determine this once you have selected your delivery address at checkout. We'll be looking into improving this in the future.

Why have I received an email saying the item I've ordered is out of stock?

We're really sorry if you've received an email saying one or more of the items you've ordered is out of stock. When will I get my money back? In the rare case that this happens, a refund for your purchase price, applicable taxes and fees, and shipping is automatically issued and sent to your or...

Will you be getting more stock?

If you have an item in your saved items list, you can choose to be notified if the item comes back in stock. Signing up for back in stock notifications Head to the item and tap 'Notify Me' next to the item If you've received a back in stock notification, you'll need to be quick as we can't guar...